Refund policy

At Lá Q, customer satisfaction matters to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• unused and unworn
• in its original condition
• with original tags and packaging where applicable

Items that are damaged due to misuse, wear, or improper handling may not qualify for a return.

Non-Returnable Items

Certain items may not be eligible for return, including:

• final sale items
• customized or personalized items
• items marked non-returnable

Return Process

To request a return, please contact us at:
[your email address]

Please include your order number and the reason for your return request.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can resolve the issue promptly.